Frequently Asked Questions

Our toys are curated and approved by licensed OTs! This ensures every item is specifically chosen for its therapeutic benefit in developing skills like fine motor coordination, sensory processing, and emotional regulation for neurodiverse individuals.

You can shop 24/7 on our main website, playset.ae. We are a dedicated online store for maximum convenience!

We are exclusively an online store! This allows us to focus on providing the widest range of specialized toys and offering fast, reliable delivery right to your door anywhere in the UAE.

Visit our website, playset.ae. Use our “Shop” filters (e.g., Creative, Sensory, Focus & Attention, Gross Motor and Products by Age) to easily find the perfect item.

Yes, we offer reliable delivery to all Emirates across the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.

Standard delivery is AED 25 or FREE for orders over AED 199. Delivery typically takes 1-3 business days.

We accept all major UAE-issued credit/debit cards (Visa, MasterCard), Apple Pay, Google Pay and for your convenience, we also offer Cash on Delivery (COD) in most Emirates.

Yes, we offer a 7-day exchange policy upon receiving the item in its original, unopened and unused packaging, but no, it is not returnable unless damaged. Please check our full policy on our website, playset.ae for details on exclusions (like certain hygiene-related sensory items).

Yes! We offer a gift-wrapping option at checkout for a small fee. We can also include a personalized message with your order.

Safety is our top priority. Our OT-approved toys meet international safety standards, and we always note if a toy is made from specific materials, such as non-toxic, food-grade silicone, to support various sensory needs.

Follow us on social media! We post updates, offers, and helpful OT-approved play tips here: